Prescription and customised spectacle lenses: request a voluntary return within 30 days of delivery for store credit as a discount code equal to the amount paid for the lenses, including coatings and upgrades, after discounts. No monetary refund is provided under this voluntary policy. Email hello@eyewearthese.com with your order number before returning; contact us for instructions if fitted into a frame. Frame returns are assessed separately. Statutory rights for faulty or incorrectly supplied products, including monetary refunds where applicable, are unaffected.
Optimel Manuka Eyelid Cream provides targeted care for dry and flaky eyelid skin. The low-pH formula combines Leptospermum honey with emollient jojoba oil to help support the skin’s protective barrier.
EyeWearThese is a certified retailer offering 100% genuine products sourced directly from the manufacturer, with full warranty and support. No replicas — shop with confidence.
Orders are usually dispatched quickly, often within 1–2 business days.
Prescription eyewear requires 1–5 working days for lab processing.
For backorders, the lead time is shown after selecting the required options.
Free returns with DHL Express — we’ll provide a prepaid return label, making the process quick and hassle-free. Simply print the label, attach it to your parcel, and drop it off or arrange a pickup with DHL.
All products come with a 2-year manufacturer’s warranty.
Our team will guide you through any claim or repair, making the process simple and hassle-free.
Add extra peace of mind to your eyewear. Your item already includes a 2-year manufacturer warranty. This optional EyeWearThese Extended Product Warranty adds a 3rd year of cover for eligible manufacturing defects on the selected item.
What is covered
1 extra year of cover after the included 2-year manufacturer warranty.
Any manufacturing defects during the additional warranty year.
Frame material defects not caused by use, impact or misuse.
Faulty hinges caused by a manufacturing defect.
Defective frame coating or finish.
Peeling or flaking caused by a confirmed manufacturing issue.
Loose or detached parts caused by a manufacturing fault.
If approved, EyeWearThese.com may arrange a repair, replacement, refund or suitable alternative, depending on the issue and product availability.
What is not covered
Prescription lenses, coatings and lens upgrades.
Prescription changes or prescription-related issues.
Accidental damage, drops or impact damage.
Scratches from use.
Normal wear and tear.
Misuse, improper care or poor storage.
Lost or stolen items.
Damage caused by third-party adjustments or repairs.
Each claim is reviewed individually. The warranty applies per selected item and does not affect your statutory rights. Full terms apply.
