If you are not entirely satisfied with your sunglasses or glasses for whatever reason, we operate a 30-day full money back guarantee, even for unwanted goods. Please note that this does not include prescription sunglasses or glasses.
Return your product(s) for exchange or refund, no questions asked, as long as the product is unworn, untampered and in its original case and box. Contact us by email within 15 days of receipt at email@example.com to confirm you wish to cancel your purchase. You then have another 15 days to return the item(s) to us in their original condition. To return an item, products must be in the same condition we sent them to you.
Once a return is received, a refund will be processed within 7 days of the item being received, typically 48 hours.
Please note that once an item(s) has been dispatched from our warehouse we cannot alter, amend or divert the shipment until it has either been delivered, whereupon you have up to 30 days to return for exchange or refund as per the terms above, or, the item(s) has been returned-to-sender and is in our possession.
For further queries regarding our returns policy please contact us by e-mail at firstname.lastname@example.org to discuss returns or exchanges.
To return your order you must follow these steps: